Customer Stories

Retail · Customer Service

An outdated knowledge base was slowing 1,800 advisors and eroding customer trust. With Elium, Fnac Darty created a single, reliable source of truth, cutting call times by 10% and achieving 80% first-contact resolution.

Cosmetics manufacturing · Global Operations

A million documents sat across a tool for every team, with no way to tell which procedure still applied. With Elium, L'Oréal Opérations built one governed source and reached 8,000 users inside a year.

IT services · IT Support

Every client SPIE served supplied its own knowledge base, leaving one team to work across 20. With Elium, SPIE runs a single base it owns, where new knowledge is published 44% faster.

Management consulting · Strategy & Market Research

BCG's legal team grew from 40 to 200-plus, and one document sat in ten folders. With Elium, BCG rebuilt it as one governed source, and half the team uses it weekly rather than starting again.

Construction · Global Operations

Bouygues Construction's HR team produced good work that never reached the people it was written for. With Elium, one-way publishing became a two-way platform the HR function runs itself.

Public Sector · IT Support

The Département de l'Orne could not tell which IT procedures were still safe to follow. With Elium, answers arrive inside the ticket and every procedure is verified on a fixed cycle.

Digital Trust · Customer Service

Covid doubled the Digital Trust Services team in a few months, and the knowledge that ran the business was still spoken, not written. With Elium, Docaposte built one verified base its client-facing teams answer from.

Public Sector · Global Operations

EFUS connects 250 local authorities across 16 countries around urban security policy. With Elium, a network that met at events became one that works in the months between them.

IT Consulting · Global Operations

Eura Nova made knowledge sharing a strategic bet before anything had broken. With Elium, it went from 20 to 100 collaborators across three countries on the same platform, and never had to rebuild it.

Pharmaceuticals · Global Operations

Ortis had six decades of formulation, regulatory and market expertise sitting in separate silos. With Elium, its 125 collaborators get one place to find the knowledge and the person behind it.

Hospitality · Global Operations

Oversight helps independent hotels compete by pooling what each of them knows. With Elium, best practice stopped stopping at the door of the property that discovered it.

Technology · Global Operations

Partoo's WordPress wiki worked at 40 people and broke at 400. With Elium, every employee connects, four in five articles are checked for freshness, and the team trusts what it reads again.

Gaming & Entertainment · Strategy & Market Research

PMU had the mandate to track international markets and no infrastructure to do it with. With Elium, scattered intelligence became a single base, and the reports built on it take less time to produce.

Sustainability Consulting · Strategy & Market Research

Quantis delivers around 800 projects a year, and each one used to close with its lessons still in the room. With Elium, teams debrief into one governed base the whole firm reuses.

Food & FMCG · Global Operations

Savencia had 80-plus siloed systems, no knowledge management function, and expertise trapped in slide decks nobody could search. With Elium, years of curation paid off the day AI arrived: live for 800 managers worldwide in weeks.

Venture capital · Strategy & Market Research

Serena's playbooks for its portfolio founders sat on a hand-built web page that quietly climbed Google and stopped being private. With Elium, Serena moved them behind access control, organised by function and searchable inside attachments.

Pharmaceutical · Strategy & Market Research

Servier's competitive intelligence sat inside departmental silos, and the signals rarely reached the people making strategic decisions. With Elium, 800 users across 140 countries feed one hub that shapes executive strategy every quarter.

Mobility & Transport · Customer Service

TCS had a corporate social network nobody used and 1,500 employees spread across regional offices. With Elium, it was repositioned as the knowledge layer of the digital workplace, and people came back.

Energy & Infrastructure · IT Support

VINCI Energies' IT support knowledge was spread across Word files, PowerPoint decks and OneNote notebooks. With Elium, it became 4,000 articles in one place that 1,000 agents actually trust.