Professional services
More than a platform. A team that makes your knowledge work – and grows it with you.
More than a decade alongside global operations, customer service, and IT support teams – and the AI assistants built on that knowledge. We handle deployment, integration, and the ongoing work of keeping content accurate and findable, so your teams and your AI always get answers they can trust.
- A dedicated team of senior experts – no junior rotation.
- Live in 8 to 16 weeks, on a proven method.
- 98.8% of customers renew – and grow far beyond where they started.
“A tool doesn't transform an organisation. Strategy and method do – on a platform strong enough to scale, and simple enough to adopt. It's that combination our customers point to first.”
Gregory Culpin, Chief Customer Officer, Elium
“The Elium team supported us throughout the deployment of the solution. Both technical and educational support is undoubtedly a major asset. Technical support is very fast and efficient.”
– Olivier Cocaud, Knowledge Management lead, L'Oréal
13,000+ users
L'Oréal Operations across 40 countries
1,800 advisors
Fnac Darty across 11 sites
Your team
A dedicated trio. Senior experts who've done this for teams like yours.
You don't need a Knowledge Manager on staff. We bring the method – and a senior team that stays with you: no junior rotation, no offshore handovers, no ticket queue. Whoever already owns this internally isn't doing it alone.
Customer Success Manager
Your strategic partner from onboarding to growth. Defines objectives, guides methodology, tracks adoption.
- Onboarding sessions and role-based training
- Weekly rhythm during rollout, monthly afterwards
- Adoption KPIs and reporting
Technical Consultant
Single point of contact for everything technical – integrations, migrations, connectivity, and AI agent connections.
- SSO, SCIM, API and digital workplace integrations
- Content migration and connectors with existing knowledge sources
- AI agent and assistant integrations – Elium AI, Copilot, external LLMs
Security Manager & DPO
Your liaison for compliance, audits, and regulated-industry requirements.
- ISO 27001 and SecNumCloud hosting proofs on request
- Quarterly security and compliance reviews
- Direct liaison with your IT, legal, and DPO teams
Implementation
Adoption is what makes these projects work. That's where we start.
We design every rollout around that reality. Three proven packs: your Customer Success Manager picks the right pack and guides you through it.
FAST
Get started fast
Your platform is live in weeks, not months – ready for your teams and your AI assistants from day one. Five working sessions and two training sessions take you from kick-off to launch with content, governance, and AI grounding in place.
- Platform created, structured, and populated with governed content
- AI assistants configured and grounded on your knowledge base
- Administrator and contributor training with guides
- Launch plan, communication strategy, and KPI framework
Best for: Teams that value autonomy and speed. Focused content + AI use cases.
ADOPT
Deploy at scale
A strategic, in-depth approach for organisations where knowledge management – and the AI layered on top – touches multiple teams, sites, and languages. Five phases from analysis to continuous improvement, for humans and agents alike.
- Vision, goals, and technology mapping – including your AI ecosystem
- Platform architecture, roles, rights, and governance
- AI-ready content strategy for both Elium AI and third-party AI services
- Adoption plan and phased rollout across teams and geographies
- Performance audit, automated obsolescence, continuous improvement
Best for: Enterprise and multi-site. Company-wide rollouts. Grounded AI at scale.
FLEX
Co-design your approach
For organisations with clear use cases that want guidance without the full programme. You choose the sessions and topics – content, adoption, or AI activation – and we design the approach together.
- Admin training and platform governance
- Content strategy and taxonomy
- AI assistant setup, tuning, and AI search optimisation
- AI-ready content strategy for both Elium AI and third-party AI services
- Adoption planning, vision, and KPIs
Best for: Autonomous organisations with well-defined content or AI use cases.
What we ask of you.
- A named lead on your side – often the person already responsible. Two to three hours a week during rollout
- An executive sponsor for the launch moment
- Access to your IT and digital workplace teams for integrations and SSO
- A genuine commitment to adoption – the right energy makes the difference
- Your priorities in our regular check-ins
Beyond go-live
Specialist expertise, exactly when you need it.
AI configuration, integrations, migrations, training. The complex work stays with us – so your team keeps its focus.
AI assistants & search
Configure and optimise Elium's AI – or connect it to yours. We help you ground every AI agent on governed, current knowledge.
- AI assistant setup and tuning
- AI search configuration and optimisation
- Integration with external AI and agent platforms
- Retrieval-augmented generation (RAG) readiness assessment
Technical & governance
SSO, integrations, taxonomy, platform clean-up – the technical and structural work so your team doesn't have to.
- SSO, SCIM, and digital workplace integration
- Microsoft 365 / Teams / SharePoint connectors
- Platform structure audit and taxonomy review
- Tool landscape positioning workshops
Content migration
Most projects slip on migration. We map the source, align taxonomy, and import with owners and validity already attached.
- Source audit – SharePoint, Confluence, shared drives, intranet
- Categorisation mapped to your target taxonomy
- Import with owners and validity dates attached
- Duplicates detected, stale content retired
Training & adoption
Role-based training, ambassador programmes, and engagement reporting – so adoption sticks long after go-live.
- Role-based training (admins, contributors, key users)
- Ambassador empowerment programme
- Adoption barrier diagnosis
- In-app satisfaction surveys and engagement reporting
Community
Users don't just give feedback. They shape the product.
User clubs, workshops, roadmap previews, co-creation sessions. The people using Elium shape what it becomes – and we meet up regularly to make it real.
User clubs & meet-ups
Regular, in-person, across Europe.
Workshops & roadmap previews
See and shape what's coming next.
Co-creation sessions
Build features with our product team.
Support that scales with your plan.
Included
Corporate plans include onboarding. Enterprise plans add a dedicated Success Manager, priority support, and 12 follow-up calls.
When you need more
Expert services – AI, technical, training, governance, adoption – are add-ons on any plan.
Common questions about our services
Let's make your knowledge work – together.
See it on your own knowledge.
Book a knowledge assessment with the team behind the platform. We'll map where you are – and what it takes to get there. No pressure, no script.